The New and Improved Incompetent Bell Canada

I received a notice from a collections agency last week stating I had better pay such-and-such amount to Bell Canada for an account in arrears from last year at my old address. Believing I was finished with the old account and everything was square I had them send me the bills for the time in question to investigate the matter. What I found was that they were trying to bill me once again for a modem that was not returned which of course had been returned. I spent a good five hours of my time on the phone to Bell last summer trying to sort their mess out for them and by the end was assured everything was hunky-dory. Today I got to spend another hour of my time straightening out the re-created mess with another session coming Monday morning. This time I was in no mood for their attempts at niceties. Comments I made were: A) I have never seen such incompetence other than the Toronto Maple Leafs front office of which your company is a sponsor B) Maybe if you had a meal program the chimpanzees wouldn't make so many mistakes C) If your accounts people have this much time on their hands that they can dredge up old files that have been cleared perhaps they should be donating some time to charities D) Taking a village idiot onboard is kindhearted. Taking every idiot from every village is going a little too far.
There were others, however, I am proud to say, I used no profane language. It started off as a real bother, but by the end I was quite enjoying myself.